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FAQ,Frequently Asked Questions

I have not received my confirmation email, what should I do?
Contact us, and kindly tell us your delivery name and family name, in additon, if you have it, the payment ID from Paypal.


There is not the size or the color I wish
We constantly enlarging our catalogue, we invite you to come back and check for new arrivals.


The product I received is damaged or parts are missing
After you received your product, you have 20 days to send us a reclamation via our form page, we will do our best fix the problem. We kindly ask a minimum of 2 pictures of the damaged product.


May I ask to change something on my order after I paid?
Yes, feel free to contact us and make modifications. Be aware that, our dispatching time is 24h.


May I request something special for my product?
(ex: Plants with the terrarium)

Yes, in a checkout page, you can add in a field (special request). We will do our best to satisfy your demand.


What payment options are available?
You will find payment by credit card as well as Paypal. Also, depending on you country, extra payment options can be displayed such as Banccontact in Belgium.


I like to make payment via Bank transfer, is it possible?
Yes, please contact us, Bank transfer if free of charge within the European Union


I like to give a feedback on a product I received.
A few days after your delivery, you will receive an email inviting you to share your experience with BiscayShop. Please, follow the link provided and tell us what you think, we are always looking to improve our customer experience.


What are the delivery methods?
We propose Relay point delivery with Mondial Relay, home delivery with the Belgium company Bpost. For the city of Antwerp, we offer "same day" delivery with our bycicle rider.

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Group of people in a class with one raising their hand
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